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Refund Policy

Last updated: September 2026. We want you to be confident using EYclue.

30-day money-back guarantee

We offer a 30-day money-back guarantee on all paid products and memberships. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or contact our support team via the details on our About page.

Memberships and subscriptions

If you cancel a monthly membership, you will continue to have full access until the end of your current paid period. You are welcome to request a refund of your most recent payment within 30 days if the service does not meet your expectations.

Digital downloads

Digital downloads are delivered immediately. If a file is faulty or not as described, please contact us within 30 days and we will either fix the issue or issue a full refund.

Statutory rights

This policy does not affect your statutory rights. If you are entitled to a refund under consumer protection law, we will honour that.