Refund Policy
Last updated: September 2026. We want you to be confident using EYclue.
30-day money-back guarantee
We offer a 30-day money-back guarantee on all paid products and memberships. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or contact our support team via the details on our About page.
Memberships and subscriptions
If you cancel a monthly membership, you will continue to have full access until the end of your current paid period. You are welcome to request a refund of your most recent payment within 30 days if the service does not meet your expectations.
Digital downloads
Digital downloads are delivered immediately. If a file is faulty or not as described, please contact us within 30 days and we will either fix the issue or issue a full refund.
Statutory rights
This policy does not affect your statutory rights. If you are entitled to a refund under consumer protection law, we will honour that.